Refund Policy

Our 30-day money-back guarantee

If a paid CheckSitePulse plan is not right for you, you can ask for a full refund within 30 days of the payment, for any reason. This applies to the first payment and to every renewal, on monthly and yearly plans. You do not need to give a reason, and you do not need to use the service first.

Who processes your payment

Our order process is conducted by our online payment platform Whop. Whop is the Merchant of Record for all our orders. Whop provides all customer service inquiries relating to payments and handles returns and refunds.

How to request a refund

1. Go to whop.net, enter the email address you used to buy, and ask for a refund of the payment. You can also use the link in your Whop receipt email.
2. Or email us at support@checksitepulse.net with the email address on your account and the date of the payment, and we will arrange the refund through Whop for you.

Requests made within 30 days of the payment are approved. We may also, at our discretion, refund a payment outside that window, for example after a billing error or a duplicate charge.

How long it takes

Refunds are returned to the original payment method, in the currency you paid in, including any tax collected. Whop usually starts the refund within a few business days of approval; after that it can take up to 5 to 10 business days for your bank or card issuer to show it, depending on the provider.

Cancelling a subscription

You can cancel at any time from the Billing page of your organization (no email needed). Cancelling stops future renewals. A cancellation on its own does not refund the current period; to get your money back, request a refund as described above within 30 days of that payment. You can also manage or cancel a subscription from the link in any Whop receipt email.

What happens to your plan after a refund

When we refund a payment we also cancel the subscription it relates to, and the organization returns to the Free plan. Your account, websites and past scan results stay available within the Free plan's limits. If you would rather have your data exported or deleted, email support@checksitepulse.net.

Free plan

The Free plan costs nothing, so there is nothing to refund.

Chargebacks and abuse

Please contact us or Whop before disputing a charge with your bank; a refund is quicker and we will always try to sort it out. We may decline refund requests that are clearly fraudulent or abusive, such as repeatedly buying and refunding the same plan.

Your legal rights

This policy is in addition to, and does not limit, any rights you have under the consumer law where you live, including any statutory right to cancel or to a remedy for a faulty service. Whop's own buyer terms and refund policy also apply to purchases made through Whop.

Contact

Questions about a refund or a charge: support@checksitepulse.net or the contact form. See also our Terms of Service and Privacy Policy.